Thu 06 June 24

Former HomeServe UK CEO appointed as chairman of Pacifica

Pacifica has announced the highly experienced non-executive director and former chief executive of HomeServe UK, Martin Bennett, has become the company’s chairman.

New chairman pic
Martin Bennett, chairman of Pacifica

Pacifica has announced the highly experienced non-executive director and former chief executive of HomeServe UK, Martin Bennett, has become the company’s chairman.

With considerable synergies between Martin’s career and expertise and Pacifica’s activities in the home appliance repair and warranty markets, he is ideally placed to support the company’s sustained growth.

Pacifica holds a prime position in the appliance repairs and warranty market, working closely with several high profile brands such as Electrolux, Sony, Hisense, Vestel, Howdens (Lamona) and LG. Its prestigious client base also includes major retailers, such as Argos, and Shop Direct, and insurance providers, delivering repair and maintenance services.

Undertaking more than 400,000 domestic appliance repairs each year, Pacifica combines the expertise of its team of more than 300 engineers, who cover the whole of the UK, with its large support team and the application of its proprietary IT platforms, which are integrated into its customers’ repair and warranty processes.

Martin currently holds various chairman roles with businesses in sectors such as technology, finance, and health and wellbeing services for employees. Notably, he is currently chairman of Oncourse Home Solutions, a Chicago-based provider of home warranty products and services, supporting more than 1.5million customers across 43 states.

With a background in financial services and advisory, he joined HomeServe plc in 2003 as commercial director, before progressing through the company during a 15-year career becoming finance director, chief finance officer, chief operating officer and subsequently chief executive of HomeServe UK in a role he held between 2014 and 2018.

Martin Bennett said: “It is exciting to be joining the largest independent provider of repair and warranty services in the UK. The business is uniquely positioned, being able to provide regulated appliance warranties and on-demand repairs, all through its own technology and with its own engineer force.

“Pacifica not only keeps households running but does so in a way that has a significantly positive impact on the environment. The business has a real pride in delivering customer service, which is a special quality. Kevin and the team have aspirations to grow the business significantly moving forward, and I look forward to supporting that journey.”

Kevin Brown, chief executive of Pacifica, said: “Martin’s expertise, both in our industry as well as from sectors with strong synergies, particularly those that apply technology to deliver services, makes him the ideal person to become Pacifica chairman. I am incredibly proud he has joined our board to help refine and enact our growth strategy, organically and through acquisition that will help us deliver locally focused services across the UK.”

Editors’ Notes:

Editors’ Notes: Pacifica is the leading independent provider of domestic appliance repairs and extended warranties in the Major Domestic Appliance (MDA) market. It undertakes in excess of 350,000 repairs every year.

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