Section 172 Statement

The Directors of the Group, as those of all UK companies, must act in accordance with a set of general duties. These duties are detailed in section 172 of the UK Companies Act 2006 which is summarised as follows:

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‘A director of a company must act in the way they consider, in good faith, would be most likely to promote the success of the company for the benefit of its shareholders as a whole and, in doing so have regard (amongst other matters) to:

  • The likely consequences of any decisions in the long-term;
  • The interests of the company’s employees;
  • The need to foster the company’s business relationships with suppliers, customers and others;
  • The impact of the company’s operations on the community and environment;
  • The desirability of the company maintaining a reputation for high standards of business conduct; and

It is also important to recognise that in a large organisation such as ours, the Directors fulfil their duties partly through a governance framework that delegates day-to-day decision-making to employees of the Company.

The Group has continued infrastructure investment to support the growth objectives, investments included an expansion of capacity within our national distribution centre to increase capacity by adding an additional 25,000 sq feet of floor space as well as the continued investment in IT development.

The following paragraphs summarise how the Directors fulfil their duties.

Our People

The Group is committed to being a responsible business. Our behaviour is aligned with the expectations of our people, clients, investors, communities and society as a whole. People are at the heart of our specialist services. For our business to succeed we need to manage our people’s performance and develop and bring through talent while ensuring we operate as efficiently as possible. We must also ensure we share common values that inform and guide our behaviour so we achieve our goals in the right way.

We communicate regularly with our employees through a variety of channels including e-mails, group newsletters in addition to letters.

Business relationships

Part of our strategy is to generate organic growth, driven by cross-selling and up-selling services to existing clients and bringing new clients into the Group. To do this, we need to develop and maintain strong client relationships and take into account customer requirements when offering and delivering our services.

We value all of our suppliers and operate with transparency and honesty to maintain positive supplier relationships.

Community and Environment

The Group’s approach is to use our position of strength to create positive change for the people and communities with which we interact. We want to leverage our expertise and enable colleagues to support the communities around us.