Relay UK service

Being able to call us what ever your ability; is important to us. If you are deaf or are speech-impaired we have systems in place to handle all calls through the Relay UK service.

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The Relay UK service enables deaf or speech-impaired and hearing people talk to each other over the phone. It means you can talk to us via Relay to book in any service or repair visits that are needed. If we need to contact you about our repair visit, we will use Relay so we can discuss over the phone.

How it works.

Just can download a simple app to your mobile phone, tablet, iPhone, Android device, PC, or Mac. Or you can use Relay UK via textphone using Minicom or Uniphone.

Easy-to-use Relay service

  1. Call 18002 or their TextNumber

    Many Relay UK app and textphone users have TextNumbers. These are unique numbers that connect callers to the deaf or speech-impaired person and a Relay Assistant without having to dial 18002 first.

    TextNumbers start with 03306 or 07777. If the number does not start with either of these, dial 18002 followed by the full phone number (including the dialling code).

    18002 0191 387 0774

  2. You’ll connect to a Relay Assistant

    You'll hear an automated message to let you know that the other person has connected while you wait for a Relay Assistant to join. When the Relay Assistant is connected, they'll act as a relay between you and the deaf or speech-impaired person.

  3. Can the person you’re calling talk?

    If the person you're calling can talk but can't hear, they may choose to speak to you directly and read your responses as the Relay Assistant types them. It's just like a normal conversation except you pause while the Relay Assistant types what you've said and the other person types their reply.

  4. Start the conversation

    When it's your turn to speak, talk directly to the deaf or speech impaired person. The Relay Assistant will type everything you say and that's everything so please don't speak too quickly. The Relay Assistant will help if there are too many interruptions and the conversation is difficult to understand, the Relay Assistant will step in and help both parties manage the call better.

  5. Finish the call

    When you've finished your conversation just hang up as normal.

Call Charges.

The Relay UK service itself is free, so you'll only pay your normal charges for the calls you make. Check with your phone provider for more details.

Further Help and support

You can get help by contacting a Relay Assistant before making your call if you need help.