Pacifica Software Services

Our software is uniquely equipped to handle the customer service chain for manufacturers and retailers, including installation, repair and returns.

How we work

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every stage.

At a Glance

Our software allows businesses and their customers to stay informed. Our cutting edge tools ensure that all parts of your business are managed effectively and communicate with ease.


Customer repairs


Service Visits Booked


Engineers Managed

Data flow

One Complete Service and Connected System. Manage your entire service operation from one core application

Enterprise level All-in-One Mobile Workforce and Job Management Solution
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Fully Integrated Service Cycle

Complete Service covers every step in the service cycle providing interfaces for all actors. Web self service portals for customers, retailers, sub-contractors, landlords, service providers and your call centre. Windows, iOS and Android interfaces for your employed engineers, warehouse operatives and call centre users. Our systems provides a transparent, real time, automated journey for your service business.

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Improved Productivity

Complete Service has 20 years development in finding efficiency improvements in the service process. This begins from the initial closest engineer appointment, automated call down to the engineer, schedule optimisation system though to automated invoicing.

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Cloud Hosted so zero install

All our systems run through the web which means distributed operations and no service or workstation installation. Our tier 2 hosted servers are fully backed up and achieve 99.99% uptime providing your business with the stability and peace of mind you need.

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Comprehensive Web Service Interface

Integration is to CRM, Accounts, web sites and service providers is possible with our web services API. These interfaces allow your business to be distributed to where the calls are captured rather than after the booking has been taken. Jobs can be booked, re-booked, cancelled, invoices accepted, warehouse orders processed and information provided from simple secure REST web interfaces.

Self Service Zone – Access for clients and customers

In today's connected world your customers are expecting to be empowered and informed more than they've ever been.

Even on the most basic levels, a self service solution is a modern day expectation. We can create portals for your customers to simply view status, or they could have the ability to book calls directly into Complete Service. Connecting with customers delivers success!

Self Service Software Zone
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Work Zone – Keep field-based colleagues connected

We provide proactive solutions for fast paced technology changes, our Mobility Connect product is Android, iOS and Windows compatible.

It is cutting edge and enables field resources to handle all requirements of field work, improving first time fix, turn around time, service costs and customer satisfaction. Vehicle Stock, field based invoicing, signature capture, telemetry, bespoke reports, surveys, fault codes, industry compliance...

Admin Zone – Keep your whole business organised

From initial work order request through to completion, users can book and then access current status and view the most updated representation of current workloads and job schedules.

Our software keeps everything up to date and easily accessible, from initial work order all the way to completion. Users can book work, access current status, and even view workloads and schedules.

Admin Software Zone
Business Software Zone

Business Zone – Stay connected remotely

Whether you manage your own resources or send work orders to a third party network, or maybe a combination of both?

We can connect you!  Products such as Engineer Connect enable resources to manage their own work orders and more importantly update statuses, combined with our Mobility products for a range of smart devices its goodbye mountains of paperwork…

Interested in working with us? Let us know and we'll be happy to arrange a meeting to discuss your requirements.

Other solutions

UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

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Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

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