Meet the management

Meet the team behind the running of Pacifica.

Pacifica benefits from over 75 years’ combined experience of the UK domestic appliance sector at its helm.

Photo of Kevin Brown CEO
Kevin Brown
Chief Executive Officer

A qualified engineer with over 25 years’ experience in the electrical and gas appliance industry, Kevin co-founded Pacifica after holding key roles at Northern Electric, and has been the driving force behind the business as well as adding a number of acquisitions whilst implementing the groups growth strategy.

Meet Kevin
Photo of Scott Pallister
Scott Pallister
Chief Operating Officer

Pacifica co-founder Scott is a qualified accountant with over 15 years’ experience and a solid industry background at Northern Electric. A key driver of the groups growth strategy he is responsible for operation performance and also plays a leading role in all of our group acquisitions.

Meet Scott
Photo of Paul Feek
Paul Feek
Chief Commercial Officer

A former white-goods engineer and service manager with over 25 years’ experience in the industry, Pacifica co-founder Paul has been responsible for the groups commercial and sales functions, continuing to help the business achieve its growth strategy.

Meet Paul
Photo of Paul Ralphs
Paul Ralphs
Chief Technology Officer

Having enjoyed his first business success at the age of 16 with the development of a number of award-winning computer games, Paul went on to found Fixzone, which produced software for the banking sector. He is now responsible for Pacifica’s complete IT services along with the creation of its bespoke CRM and job management system for the field service repair industry.

Meet Paul
Stuart Hall
Stuart Hall
Chief Financial Officer

With more than 25 years of director-level experience in a cross-section of businesses, ranging from turnaround to high growth, Stuart has been involved in the delivery of business change and growth initiatives, with a strong track record of dealing with institutional and private equity investors, raising debt and equity, mergers & acquisitions, management buy outs and IPOs.

Meet Stuart
Photo of Neil Martin
Neil Martin
Managing Director UK Warranty

Neil is a qualified accountant and insurance specialist who began his career at Aviva before moving into general insurance in the banking sector. He joined Pacifica in 2011 to head up UK Warranty, and also leads the Client Services division for Pacifica Appliance Services.

Meet Neil
Photo of Jon Negri
Jon Negri
Sales Director Pacifica Appliance Services and UK Warranty

After building a successful career at Dixons Group and Homeserve PLC, Jon brought his extensive knowledge of retail, appliances and electricals to Pacifica in 2012 along with a wealth of experience in insurance, boiler, home and utility products. Working alongside Paul Feek he continues to be instrumental in the growth of our business.

Meet Jon
Photo of Rob Johnson
Rob Johnson
Field Operations Director

With 20 years’ experience in electrical and consumer products sectors, managing UK Service structures at Unilever and Electrolux. Rob spent the last six years as Head of UK Service for Electrolux. He joined Pacifica in 2021 as Field Operations Director overseeing Pacifica’s national team of around 230 field-based appliance engineers.

Meet Rob
Photo of Adam Muflahi Operations Director, UK Warranty
Adam Muflahi
Operations Director, UK Warranty

Adam’s career began at Dixon’s Group where he held various senior positions in the retail arm before leaving to join Pacifica in 2014. Since then he has worked in several of the group’s primary trading businesses where he’s been responsible for creating a best in class customer experience and building strong, lasting relationships with partners. He’s now responsible for the end to end operations at UK Warranty.

Meet Adam
Leanne Murray
Leanne Murray
Customer Operations Director, Pacifica Appliance Services

Leanne has worked in the appliance repair industry for almost 30 years, starting her career with Norther Electric Retail on a YTS scheme. Since Joining Pacifica in 2004 as a contact centre advisor, she has developed her skills over the years and worked in various roles throughout the company. She’s now responsible for helping enhance Pacifica’s performance and continued growth.

Meet Leanne
Matthew Pallister
Matthew Pallister
Commercial Director

Matthew joined Pacifica in 2006 as a Financial Controller, gaining his ACCA. As his skills and knowledge developed, he moved to oversee the running of the Supply Chain before moving in to the role of Head of Operational Excellence. In April 2023 he was appointed Commercial Director for the Pacifica Technical department which provides performance intelligence, software solutions and spare parts delivery directly to consumers and corporate partners.

Meet Matthew
Vikki Weston
Vikki Weston
Group HR Director & Head of Group SHE

Vikki has worked in HR for over 25 years and has a Master’s Degree in Human Resource Management (HRM) as well as a CIPD Degree. Since joining Pacifica in 2012, Vikki has produced and implemented Company policies and procedures, been involved in recruitment and selection, put together contracts of employment, and is actively involved in acquisitions. She is now responsible for delivery the Company’s People Strategy.

Meet Vikki
Pacifica head office

Here are some key highlights from our journey from small warranty provider for energy companies, to a provider of a huge range of services across many industries.

Find out more
Lady in pacifica office

Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With…

Find out more
Partners shaking hands
Our Partners

We’re proud to serve a huge range of clients and customers, from private individuals and SMEs to global brands and blue-chip organisations.

Find out more