How we work
Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.
At a glance
Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solution with UK-wide coverage that enhances and consolidates the brand reputations of our partners.
Appliance Repairs Per Annum
Customer Interactions Handled per Annum
Workshop Repairs Per Annum
Our field-based and branded services
These services are trusted by some of the world’s leading manufacturers, because our attention to detail and thorough approach The service includes:
- Specific training for each brand
- Uniform and ID Cards
- Continuous Improvement process through field audits
- Professional training from our in-house engineer training academy
- Vehicle tracking and behaviour monitoring
- Specialist route planning team
- Extensive field management support
- In-house software providing real-time updating
- Disclosure and barring service DBS (CRB) checked
- Manufacturer approved
- Large UK based Customer Contact Centre
In-House, Directly Employed Engineers
Pacifica provides its clients with access to the largest independant directly employed workforce in the UK
CRR Management & Repair
Fully accredited facilities for the Collect, Repair & Return (CRR) of Brown Goods, Gadget, and PCs for both the retailer and manufacturer.
Spares Storage and Distribution
Company owned, UK based spares distribution centre. Currently storing over 100,000 lines of spare parts for our White & Brown goods clients
UK Based Contact Centre
Customer and Client contact centre, currently handling over 20,000 customer interactions per week including phone, web-chat, email and online services
Training with our Repair Academy
The future of our industry is important to us and our clients too. That’s why in 2015 we set up the Repair Academy to nurture and train young engineers. Our first ten students started a fourteen-week course in 2015, and then went through a further period working alongside our senior engineers.
A standard apprenticeship lasts 3 years and involves repeated testing. Our venue has both standard classrooms and a huge training kitchen/workshop which includes a number of free-standing and integrated products. Different flooring types and kitchen designs are there to provide a realistic environment for installation and de-installation. This idea was taken from a manufacturer’s Training Academy following 2014 visit to Korea.
Working together with
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