BOOK A NEW REPAIR
BOOK A NEW REPAIR
BOOK A REPAIR
0333 091 40 40Poor drying
Faulty bearings
Jockey wheels faulty or worn
Overheating or burning
Snapped belt
Blockages
Drum not spinning
And many more!
Book today and know who is coming and when, allowing you to relax knowing that help is on its way. We will even give you the engineer’s name and mobile who will then communicate directly with you.
Pricing options to suit you
Unexpected mishaps happen.
Spread the cost, gain peace of mind.
Tumble dryers are incredibly useful appliances, especially when you need to wash some clothes and it’s not possible to dry them outside thanks to the wonderful British weather. Having a Smeg tumble dryer means you do not need to mess about with hanging wet clothes over radiators and risking your home becoming damp.
However, if you are used to having a tumble dryer in your home and suddenly find that it has broken down, then you’re left with a problem – and probably a basket of damp washing. In this situation, the best thing to do is call Pacifica and get an experienced member of our repair team to have a look at the problem as soon as possible. It might be tempting to go out and simply buy a new machine, but choosing to look into tumble dryer repairs is almost certain to work out quicker and cheaper. Don’t panic and rush off down the shops, simply give Pacifica a call or get in touch through our website and ask for a member of our team to come to your house and have a look.
We have been dealing with Smeg repairs and many other brands for years, and have now grown to become one of the largest professional appliance repair companies in the United Kingdom. We have workmen situated all over the country and so if you suddenly find you have a problem with one of your appliances, then relax in the knowledge that we’ll be there soon.
At Pacifica we work on specific timeslots, so you are not left waiting about all day for a repair man to turn up. Instead, you can get on with the rest of your day in the knowledge that an expert is on their way to handle your Smeg tumble dryer repairs.
THE PACIFICA PROMISE
Why choose Pacifica?
High-quality local engineers
Our engineers are fully trained and CRB checked. We employ over 240 engineers around the UK.
All work guaranteed
With Pacifica “You’re in Safe Hands”.
Track your engineer
No need to wait in all day! Receive a three-hour appointment time and track your engineer on the day of the appointment.
Committed to sustainability
Repairing an appliance with Pacifica is far more environmentally friendly than replacing it.
OUR FAQs
General FAQs
No, we want to make things as convenient as possible for our customers; that’s why we’ll provide you with a three-hour time slot the night before your scheduled repair. You’ll also be able to track your engineer on the day of your appointment for real-time updates on their estimated arrival time.
We aim to be with you as soon as possible and can offer same-day call-outs subject to availability. By booking online, you will receive a confirmed appointment time based on engineer availability in your area.
We accept both credit and debit card payments. Where an appliance protection plan has been selected, we also accept direct debit payments.
No, any spare parts required will cost an additional fee. However, we stock a comprehensive inventory of genuine spare parts at competitive rates.
If you require an evening or weekend appointment, please give us a call to discuss this and we’ll do what we can to help.
Yes, we carry £10m of public liability insurance.
Yes, absolutely! Please visit our appliance protection page for more information on our protection plans.
Yes, we can provide annual or periodic services on all types of appliances to identify any issues and ensure your white goods remain in great condition. Please give us a call to discuss your specific requirements.
We repair a comprehensive range of both integrated and freestanding appliances, including:
Here at Pacifica, we can repair most domestic appliance brands where spare parts are available. We have a great working relationship with a number of leading appliance manufacturers here in the UK, which allows us access to technical information unavailable elsewhere.
Yes, all of our engineers undertake comprehensive training through our in-house training academy. We also provide training directly through our appliance manufacturer partners.
Yes, in the unlikely event that something goes wrong, all of our repairs are guaranteed for 60 days for your peace of mind.
We’ll always aim to repair your appliance within one visit and our standard appointment typically lasts for around 35 to 40 minutes. However, more complex repairs may require more time or in some cases, such as if additional spare parts are required, a further visit may be required, but our engineers can find a convenient time and arrange this with you.
Generally no, if your appliance is integrated then our engineers will be able to remove the appliance for you if necessary. However, if the appliance has been installed in a unique or challenging location or if there is a risk of damage to your property, for example if the kickboard has been siliconed in place or flooring has been installed after the appliance was fitted, then this may make it difficult for the engineer to remove. In this situation, you would need to have the appliance removed prior to our visit.
Once you have booked your appliance repair, you will receive access to our Customer Connect portal. This will allow you to reschedule your appointment and track your engineer on the day of your appointment.
We will always strive to complete your repair in one visit wherever possible. To maximise the chance of us being able to do this, we’ll need to know as much information as possible about the fault. If we are able to diagnose the issue before arriving, we can identify what parts are required and order them to arrive before our visit if we don’t have them in stock. We also encourage customers to upload images and videos of the faults to ensure our engineers can be fully prepared.
Absolutely, we love to hear feedback! Here at Pacifica, we’re always striving to improve our service and understand what our customers want from us. You can leave us a review on Google or Trustpilot. Links to these sites can also be found on our home page.
Pacifica has been in business for over 20 years. During this time, we’ve become the UK market leader in appliance repairs, supplying a comprehensive range of services to customers up and down the country, as well as some of the world’s largest appliance manufacturers and insurance companies.
We don’t currently repair commercial appliances. However, we can repair domestic appliances in a commercial environment.
No waiting around for engineers all day
We know time is precious and we all live busy lives. That’s why you don’t have to wait around all day for an engineer. You’re given a timeslot and can track the engineer; you even get their mobile number.
Day Before
Text Message
You’ll receive a text message from the engineer with a 3 hour timeslot.
Visit Day
Timeslot
You’ll receive another text message with a more specific timeslot.
Visit Day
Track Engineer
See how many visits before yours and track the engineers position on a map.
Search
This website uses cookies to enhance your browsing experience and deliver personalised ads. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
