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0333 091 40 40

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BOOK A REPAIR

0333 091 40 40

Neff Cooker & Oven Repairs

Common cooker & oven faults
we repair.

  • Gas and electric hob repairs

  • Faulty ignition switches

  • Damaged glazing

  • Thermostat problems

  • Temperature irregularities

  • Fan or motor repairs

  • Uneven heat/cooking

  • And many more!

OUR GUARANTEE

Don’t just take our word for it – see our reviews.

Book today and know who is coming and when, allowing you to relax knowing that help is on its way. We will even give you the engineer’s name and mobile who will then communicate directly with you.

You’re in safe hands

Trusted cooker engineers near you

Being powered by Pacifica comes with many benefits, and our partners are here to help.
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Pricing options to suit you

Unexpected mishaps happen.
Spread the cost, gain peace of mind.

STARTING FROM

£89.99

Pay once and get all works guaranteed for 60 days after repair completion.

MONTHLY

£12 / FOR 12 MONTHS

Longer cover for the whole appliance
Spread the cost of repair and have peace of mind that your guaranteed for 1 year.

customer showing oven problem to Pacifica engineer for oven repairs Pacifica engineer showing findings to customer for appliance repair Pacifica engineer putting on protective wear on shoes Pacifica engineer arriving at house ahead of appliance repair close-up of Pacifica engineer packaging up a box with red tape Close-up of multimeter
you’re in safe hands

Neff Cooker & Oven Repairs

If you are unfortunate enough for your Neff Oven or Cooker to break down you are going to want a reliable Neff oven & cooker repairs service and here at Pacifica, we can offer exactly that for your Neff appliance.

A new oven can be very expensive so before you take the plunge and buy a new one, see if we can make the necessary oven repairs and save you hundreds of pounds. Neff oven and cooker repairs are one of our specialities so if yours has broken down, come to us and we can have it up and running in no time at all.

We want our engineers to be as prepared as possible so we equip them with the most common parts required to make the necessary Neff oven repairs. This speeds up the appliance repair process and the required repairs can often be made within 30 minutes of the engineers’ arrival. Electric oven repairs and gas cooker repairs are all within our capabilities so come to us with all your appliance repairs requirements to see what we can offer.

THE PACIFICA PROMISE

Why choose Pacifica?

  • High-quality local engineers

    Our engineers are fully trained and CRB checked. We employ over 240 engineers around the UK.

  • All work guaranteed

    With Pacifica “You’re in Safe Hands”.

  • Track your engineer

    No need to wait in all day! Receive a three-hour appointment time and track your engineer on the day of the appointment.

  • Committed to sustainability

    Repairing an appliance with Pacifica is far more environmentally friendly than replacing it.

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OUR FAQs

General FAQs

Repairing an appliance with Pacifica is far more environmentally friendly than replacing it.

No, we want to make things as convenient as possible for our customers; that’s why we’ll provide you with a three-hour time slot the night before your scheduled repair. You’ll also be able to track your engineer on the day of your appointment for real-time updates on their estimated arrival time.

We aim to be with you as soon as possible and can offer same-day call-outs subject to availability. By booking online, you will receive a confirmed appointment time based on engineer availability in your area.

We accept both credit and debit card payments. Where an appliance protection plan has been selected, we also accept direct debit payments.

No, any spare parts required will cost an additional fee. However, we stock a comprehensive inventory of genuine spare parts at competitive rates.

If you require an evening or weekend appointment, please give us a call to discuss this and we’ll do what we can to help.

Yes, we carry £10m of public liability insurance.

Yes, absolutely! Please visit our appliance protection page for more information on our protection plans.

Yes, we can provide annual or periodic services on all types of appliances to identify any issues and ensure your white goods remain in great condition. Please give us a call to discuss your specific requirements.

We repair a comprehensive range of both integrated and freestanding appliances, including:

  • Washing machines
  • Washer dryers
  • Tumble dryers
  • Dishwashers
  • Coffee machines
  • Fridge freezers
  • American fridge freezers
  • Hobs
  • Cooker hoods
  • Microwaves
  • Electric cookers
  • Gas cookers

Here at Pacifica, we can repair most domestic appliance brands where spare parts are available. We have a great working relationship with a number of leading appliance manufacturers here in the UK, which allows us access to technical information unavailable elsewhere.

Yes, all of our engineers undertake comprehensive training through our in-house training academy. We also provide training directly through our appliance manufacturer partners.

Yes, in the unlikely event that something goes wrong, all of our repairs are guaranteed for 60 days for your peace of mind.

We’ll always aim to repair your appliance within one visit and our standard appointment typically lasts for around 35 to 40 minutes. However, more complex repairs may require more time or in some cases, such as if additional spare parts are required, a further visit may be required, but our engineers can find a convenient time and arrange this with you.

Generally no, if your appliance is integrated then our engineers will be able to remove the appliance for you if necessary. However, if the appliance has been installed in a unique or challenging location or if there is a risk of damage to your property, for example if the kickboard has been siliconed in place or flooring has been installed after the appliance was fitted, then this may make it difficult for the engineer to remove. In this situation, you would need to have the appliance removed prior to our visit.

Once you have booked your appliance repair, you will receive access to our Customer Connect portal. This will allow you to reschedule your appointment and track your engineer on the day of your appointment.

We will always strive to complete your repair in one visit wherever possible. To maximise the chance of us being able to do this, we’ll need to know as much information as possible about the fault. If we are able to diagnose the issue before arriving, we can identify what parts are required and order them to arrive before our visit if we don’t have them in stock. We also encourage customers to upload images and videos of the faults to ensure our engineers can be fully prepared.

Absolutely, we love to hear feedback! Here at Pacifica, we’re always striving to improve our service and understand what our customers want from us. You can leave us a review on Google or Trustpilot. Links to these sites can also be found on our home page.

Pacifica has been in business for over 20 years. During this time, we’ve become the UK market leader in appliance repairs, supplying a comprehensive range of services to customers up and down the country, as well as some of the world’s largest appliance manufacturers and insurance companies.

We don’t currently repair commercial appliances. However, we can repair domestic appliances in a commercial environment.

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No waiting around for engineers all day

We know time is precious and we all live busy lives. That’s why you don’t have to wait around all day for an engineer. You’re given a timeslot and can track the engineer; you even get their mobile number.

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Day Before

Text Message

You’ll receive a text message from the engineer with a 3 hour timeslot.

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Visit Day

Timeslot

You’ll receive another text message with a more specific timeslot.

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Visit Day

Track Engineer

See how many visits before yours and track the engineers position on a map.

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