BOOK A NEW REPAIR
BOOK A NEW REPAIR
BOOK A REPAIR
0333 091 40 40Flickering or poor performance
Inconsistent gas flow
Lack of heat
Uneven cooking
Thermostat problems
Fan or motor repairs
Ignition issues or complete failure
And many more!
Book today and know who is coming and when, allowing you to relax knowing that help is on its way. We will even give you the engineer’s name and mobile who will then communicate directly with you.
Pricing options to suit you
Unexpected mishaps happen.
Spread the cost, gain peace of mind.
STARTING FROM
£89.99
Pay once and get all works guaranteed for 60 days after repair completion.MONTHLY
£12 / FOR 12 MONTHS
Longer cover for the whole appliance
Spread the cost of repair and have peace of mind that your guaranteed for 1 year.
When there’s nothing cooking in your kitchen, and your AEG oven needs mending fast, just call Pacifica to diagnose the problem, and get it fixed.
AEG has been a pioneer in electrical appliances in many ways. It was the first company to employ an industrial designer to create products in which looks and functionality took equal priority. An AEG oven should give years of reliable service, but it is possible for things to go wrong, and it is often only when we need them that we notice there is a problem.
At Pacifica, we have our own AEG oven repairs specialists, who have undergone thorough theoretical and practical training so that they know your appliance inside-out. They know what the most common problems are, and most importantly, how to mend them.
Your AEG oven is designed to give years of dependable service. Built to last, they come with an initial manufacturer’s guarantee. But as they get older, and are subject to greater wear and tear, things can, and do, go wrong – and usually at the most inconvenient time.
That’s when you can rely on our qualified engineers to have the expertise to diagnose and mend your faulty AEG oven quickly and with the least convenience to you. That means you’ll soon be able to carry on cooking, and your AEG oven will continue to give you faithful service long afterwards.
When you have your AEG oven repairs carried out by an Pacifica AEG qualified engineer, your investment will be protected so that you and your family can continue creating and cooking dishes you all love.
THE PACIFICA PROMISE
Why choose Pacifica?
High-quality local engineers
Our engineers are fully trained and CRB checked. We employ over 240 engineers around the UK.
All work guaranteed
With Pacifica “You’re in Safe Hands”.
Track your engineer
No need to wait in all day! Receive a three-hour appointment time and track your engineer on the day of the appointment.
Committed to sustainability
Repairing an appliance with Pacifica is far more environmentally friendly than replacing it.
OUR FAQs
General FAQs
No, we want to make things as convenient as possible for our customers; that’s why we’ll provide you with a three-hour time slot the night before your scheduled repair. You’ll also be able to track your engineer on the day of your appointment for real-time updates on their estimated arrival time.
We aim to be with you as soon as possible and can offer same-day call-outs subject to availability. By booking online, you will receive a confirmed appointment time based on engineer availability in your area.
We accept both credit and debit card payments. Where an appliance protection plan has been selected, we also accept direct debit payments.
No, any spare parts required will cost an additional fee. However, we stock a comprehensive inventory of genuine spare parts at competitive rates.
If you require an evening or weekend appointment, please give us a call to discuss this and we’ll do what we can to help.
Yes, we carry £10m of public liability insurance.
Yes, absolutely! Please visit our appliance protection page for more information on our protection plans.
Yes, we can provide annual or periodic services on all types of appliances to identify any issues and ensure your white goods remain in great condition. Please give us a call to discuss your specific requirements.
We repair a comprehensive range of both integrated and freestanding appliances, including:
Here at Pacifica, we can repair most domestic appliance brands where spare parts are available. We have a great working relationship with a number of leading appliance manufacturers here in the UK, which allows us access to technical information unavailable elsewhere.
Yes, all of our engineers undertake comprehensive training through our in-house training academy. We also provide training directly through our appliance manufacturer partners.
Yes, in the unlikely event that something goes wrong, all of our repairs are guaranteed for 60 days for your peace of mind.
We’ll always aim to repair your appliance within one visit and our standard appointment typically lasts for around 35 to 40 minutes. However, more complex repairs may require more time or in some cases, such as if additional spare parts are required, a further visit may be required, but our engineers can find a convenient time and arrange this with you.
Generally no, if your appliance is integrated then our engineers will be able to remove the appliance for you if necessary. However, if the appliance has been installed in a unique or challenging location or if there is a risk of damage to your property, for example if the kickboard has been siliconed in place or flooring has been installed after the appliance was fitted, then this may make it difficult for the engineer to remove. In this situation, you would need to have the appliance removed prior to our visit.
Once you have booked your appliance repair, you will receive access to our Customer Connect portal. This will allow you to reschedule your appointment and track your engineer on the day of your appointment.
We will always strive to complete your repair in one visit wherever possible. To maximise the chance of us being able to do this, we’ll need to know as much information as possible about the fault. If we are able to diagnose the issue before arriving, we can identify what parts are required and order them to arrive before our visit if we don’t have them in stock. We also encourage customers to upload images and videos of the faults to ensure our engineers can be fully prepared.
Absolutely, we love to hear feedback! Here at Pacifica, we’re always striving to improve our service and understand what our customers want from us. You can leave us a review on Google or Trustpilot. Links to these sites can also be found on our home page.
Pacifica has been in business for over 20 years. During this time, we’ve become the UK market leader in appliance repairs, supplying a comprehensive range of services to customers up and down the country, as well as some of the world’s largest appliance manufacturers and insurance companies.
We don’t currently repair commercial appliances. However, we can repair domestic appliances in a commercial environment.
No waiting around for engineers all day
We know time is precious and we all live busy lives. That’s why you don’t have to wait around all day for an engineer. You’re given a timeslot and can track the engineer; you even get their mobile number.
Day Before
Text Message
You’ll receive a text message from the engineer with a 3 hour timeslot.
Visit Day
Timeslot
You’ll receive another text message with a more specific timeslot.
Visit Day
Track Engineer
See how many visits before yours and track the engineers position on a map.
Gas Safe Registered
Atlas Certification
Safe Contractor Approved
Achilles
Achilles UVDB Audited
Accredited Contractor
Cyber Essentials
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